Refund Policy

This policy explains when Logicloud Hub issues refunds for training seats purchased via invoice. This website does not process checkout payments.

Eligibility

Refund requests apply to confirmed paid seats for open cohorts or quoted programmes. Complimentary passes and partner vouchers are not refundable for cash value.

Timeframe

Full refunds are available if you cancel in writing at least 14 days before the cohort start date. Requests received 13 to 5 days before start may receive a 50% partial refund. Cancellations inside 5 days are not refundable, though we may offer a single transfer to a later cohort when seats exist.

Conditions for full or partial refund

Full refunds require that digital materials for the upcoming cohort have not been released to the learner. Partial refunds apply when preparation work has begun but live sessions have not. After the first live session, fees are non-refundable.

Non-refundable items

Custom scenario development fees, on-site facilitation travel already incurred, and third-party venue costs billed at cost are non-refundable once committed.

Refund process

Email info@logiccloud-hub.digital with your invoice number, learner names, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within 14 business days after approval. Bank transfer refunds may require your account details for verification.

Cancellation by Logicloud Hub

If we cancel a cohort, you may transfer to another date or receive a full refund of fees paid for that cohort, including custom fees not yet delivered.

Exceptions

We may grant goodwill exceptions for documented medical emergencies or mandated travel restrictions affecting the learner. Exceptions are discretionary and documented in writing.

Contact for refund requests

info@logiccloud-hub.digital · +60 (0)3 5636-6124 · Street: Jalan Pjs 11/20, Bandar Sunway,; City: Petaling Jaya; State/province/area: Selangor; Zip code: 46150; Country: Malaysia;